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When will the eGift Card arrive?
The eGift Card will be sent shortly after midnight GMT at the beginning of the delivery date specified on your order form. If ‘Today’ is selected, the eGift Card will be sent immediately.
How do I redeem my eGift Card?
Enter your 8-digit card number at the checkout stage when shopping at thedld.com. This can be found on your eGift Card email confirmation.
Do I need to spend the total value of my eGift Card?
No. Any balance remaining will be held on the eGift Card and can be used on your next purchase.
How do I check the balance of an eGift Card?
Visit our website and go to the ‘My Account’ section.
How much can I spend on an eGift Card?
Our eGift Cards start at €1, with no maximum limit
Can I pay for an eGift Card in a currency other than Euros (EUR)?
No. Currently, you can only buy eGift Cards in EUR (€).
Can I use multiple eGift Cards for one purchase?
Yes. In your online account you can see the balance of your eGift Card in real time.
Can I use a combination of eGift Card and another payment method to make a purchase?
Yes, if the value of your order is greater than the amount on your eGift Card, you can pay the balance with any payment method accepted on our website.
Do your eGift Cards have an expiry date?
Yes – 12 months from the date it is issued to the recipient.
My eGift Card doesn't work, or has been lost/stolen – what should I do?
Please contact Customer Service at [email protected]
Can I use an eGift Card in your shop?
No. eGift Cards are only valid for purchases made at thedld.com.
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